The delivery fee or shipping cost for your order is calculated and displayed under your order details at checkout prior to entering your payment details.
The weight used to calculate your delivery fee may be different to the listed weight of the products you have ordered. Delivery weight includes the net weight of the product along with its packaging and any packing material, such as boxes or shrink wrapping.
You will receive a notification email when your order is received and a second email when your order has been sent from our warehouse. In most cases, you should receive your order within 5-10 business days of the parcel being sent.
We do not ship to PO Boxes and our couriers deliver between 9am and 5pm local time, so we strongly advise that you have your order delivered to a work or home address where someone will be able to sign for your parcel.
At this stage we do not deliver any orders outside of Australia.
Orders with non-bulky items under 3kg
Orders containing non-bulky items under 3kg are delivered via Toll Priority satchel.
Up to 1kg
Orders over 3kg or orders with bulky items under 3kg
Orders over 3kg and orders containing bulky items are delivered via Toll IPEC. Pricing will vary depending on the weight of your parcel as well as your location within Australia.
The delivery fee for your order will be calculated and displayed under your order details at checkout prior to entering your payment details.
FREE Clinic Delivery
You may elect to have your parcel delivered to our veterinary clinic in Albany Creek at no additional charge. Our friendly staff will notify you when your parcel arrives and you will then need to pick up your parcel from the veterinary clinic.
Our address is: 739 Albany Creek Road, Albany Creek QLD 4035.
If you wish to pick up your parcel, you will need to register an account with our website before you place an order. Registration is free and only takes a few minutes.
Registering an account for FREE delivery
- Add the products you want to buy to your shopping cart.
- Press the "Check Out" button to start the checkout process.
- Press the "Next step: Delivery & Contact Details" button and a login box will pop up.
- Press the "Register" button.
- Enter your details and press the Register button, making sure to remember the username and password you used.
The login box will then close and you will be automatically logged in to your account. You can then enter your details and pay for your order on the next screens.
Next time you wish to order, you can simply log in using your username and password instead of having to register.